Recently, telecommunications financial fraud (voice phishing) using digital assets has been occurring frequently.
Accordingly, we are providing information on cases of damage and response methods. We ask that users familiarize themselves with the following information and pay special attention to avoid being a victim.
[Types of Telecommunication Financial Fraud]
*The list below will be updated as additional types are identified.
Employee Impersonation and Digital Asset Market Support (► Related Notice)
•Do not be deceived by KakaoTalk conversations with individuals who appear to be Upbit employees. They are definitely not Upbit employees.
•Do not be deceived by the guidance messages that everyone receives when applying for market support pre-review.
•Upbit market support is decided privately through the Trade Support Review Committee's decision and is always first disclosed through announcements.
SMS Phishing - Notice of Digital Asset Burning for Long-term Inactive and Dormant Accounts (► Related Notice)
•Do not be alarmed by the message that your digital assets held on the exchange are being burned.
•Do not click on links received indiscriminately.
•Be suspicious of requests to transfer cash for digital asset withdrawals.
Email Phishing - Targeting Digital Asset Issuers - Impersonation Type of Financial Supervisory Service Virtual Asset Inspection Team (► Related Notice)
• The Financial Supervisory Service never requests confidential information of the foundation or personal information of foundation representatives under any circumstances.
• If you receive related emails, please do not reply but delete them immediately.
Digital Asset Investment Scams using Fake Exchanges (► Related Notice)
•Verify if the exchange is legitimate before using it.
•Be cautious of investment solicitations through online investment rooms and social media.
•It is strictly forbidden to transfer large amounts when using unverified private exchanges.
Upbit QR Login Phishing Site (► Related Notice)
•When searching for Upbit, make sure the URL is the official site URL (https://www.upbit.com or https://upbit.com).
•Phishing sites use similar URL addresses, and logging in may lead to account information leakage and financial losses.
Upbit Impersonation (► Related Notice)
•When receiving emails, always check the sender's email address and double-check before clicking on attachments or links.
•Verify the official Upbit social media addresses provided in announcements and beware of Upbit impersonation social media accounts.
Promotion of Fake Market Support (► Related Notice)
•Upbit provides information related to market support only through official notices.
•Be cautious of manipulated business card images with titles from the Upbit Market Support Department.
Illegal deposit-taking (► Related Notice)
•If high-profit information is promoted to the general public through YouTube or other social media, it is likely an illegal deposit-taking scam.
•If asked to take out loans in addition to personal funds for investment, reject immediately as it is an illegal entity.
Investment Losses through Specific Digital Assets/Coins (► Related Notice)
•Be suspicious if a site promises to compensate losses with specific digital assets and encourages site registration and wallet creation.
•Impersonation of Upbit or other exchanges' employees may occur. Never access QR codes and links shared with business cards.
Fake Market Support Documentation (► Related Notice)
•Report any forged official documents found in announcements or if you receive similar documents.
•Upbit never proposes market support or requests payment through social media or email under any circumstances.
Illegal Broker and Market Support Scams (► Related Notice)
•Report if illegal brokers demand payment under the guise of market support through social media, phone calls, or emails.
Telecommunication Financial Scams (► Related Notice)
•Be cautious of methods that induce purchasing specific digital assets through creating digital asset wallets under the guise of customer service representative numbers.
•Upbit does not sell specific digital assets to users through phone calls, messages, KakaoTalk, or other means.
Metamask Signature Request (► Related Notice)
•Check the Metamask signature caution provided in the announcements and be wary of similar phishing sites.
Digital Asset and/or Lotto Purchase Offers disguised as Compensation for Losses in Reading Rooms (► Related Notice)
•Pay attention to the cautions provided in the notices regarding digital asset and/or lotto purchase offers disguised as compensation for losses in group chats.
•Note that selling digital assets supported on exchanges at a lower price than the market price is not a common practice. Information on new digital asset support on domestic exchanges is strictly confidential and cannot be externally promoted.
[Reporting Methods]
1) PC Web: Support > Submit Request > Financial Accidents > Hacking/Impersonation/Voice Phishing
2) Mobile : More > Support > Submit Request > Financial Accidents > Hacking/Impersonation/Voice Phishing
3) Police Complaint Portal
4) FSS Reporting Portal > Complaints/Reports > Illegal Financial Reporting Center > Virtual Asset Unfair Trading and Investment Fraud Reporting
5) Cybercrime Reporting Portal